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Sources

Everything the assistant can reason from, ranked by the authority ordering the current support policy itself defines. Superseded and resolved material stays visible here but is filtered out of answers by the retriever.

Tier 1Signed agreementTier 2Policy / SOPTier 3Product docsTier 4Ticket history

Every rule above carries a quote that the build checks character-for-character against its source clause. A rule whose figure drifts from the document, or that claims more authority than the clause it cites, fails npm run build rather than reaching production.